Refund policy

Dear Purple Star Customer, 

We consistently aim for excellence in our customer service and we take great pride in our preciseness in packaging and fulfilling all orders. However, it is inevitable that a human error may occur in the order fulfillment process.

 Due to the nature of the personal care items being sold and for proper hygienic purposes ALL SALES ARE FINAL AND NO REFUNDS OR EXCHANGES WILL BE OFFERED ON UNWANTED PRODUCTS. 
Please inspect your order(s) thoroughly and report any discrepancies such as missing items, wrong item, or damaged items within 3 days following the arrival of your order. Please send us an email and we will look into the matter. If any error has occurred on our behalf, we will make it right promptly. We will happily initiate a refund on your original form of payment or send you a replacement item (if defective or missing), after confirming your choice of action. 


You can always contact us for any return question at purplestarnailsupplies@gmail.com. Please include your question along with order number in subject line.


Damages and issues
Please inspect your order upon reception and contact us immediately within 3 days of receiving your order if the item is damaged or if you receive the wrong item, or if you are missing an item(s), so that we can evaluate the issue and make it right.

To start a return for damaged or wrong item, or to state that an item(s) is missing from your order you can contact us at purplestarnailsupplies@gmail.com with the subject as MISSING ITEM OR WRONG ITEM OR DAMAGED ITEM along with order number. You must attach photographic proof of damaged item(s)/wrong item or a photo of the entire order received, if missing an item. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You will not be held responsible for return shipping fees. 


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method or sent a replacement product. Please remember it can take some time for your bank or credit card company to process and post the refund too.